Unique, valuable, privacy-friendly, actionable data for your customer-centric strategy
The relevance of first-party data
With the passing of time, First-Party Data has acquired more and more importance, becoming fundamental in many fields of application.
The choices of the Web giants in view of “Cookie-Less” and the progressive abandonment of the use of third-party cookies, the respect of users’ consent and their privacy are pushing companies of all sectors (Publishing, Retail and e-commerce, FMCG, …) to organize themselves in the collection, organization and activation of first-party data for a wide range of needs.
Just think of marketing activities or decision-making processes increasingly driven by data, to understand how important and strategic they are.
What first-party data are
First-party data are collected directly by the company and are its exclusive property. They are considered very valuable because they allow you to gain greater insight into your customers, are in line with privacy regulations and, most importantly, are not obtained from external parties whose reliability and quality of the data produced is unknown.
This information can be collected using a variety of online and offline channels such as websites, social media, apps, crm, surveys and anything else that might represent a touch-point with your customer, such as a store.
How to use 1st Party Data
What the first part data are for
Collecting First-Party Data is not enough, it needs to be interpreted and activated for very specific purposes.
The accuracy and relevance of First-Party Data allow companies to personalize marketing actions, predict audience behavior, or know in advance which customers will proceed to purchase and which are likely to be lost.
Through the use of algorithms and machine learning techniques, very precise clusters can be defined where to place users based on the information collected.
This allows companies to implement a series of highly effective actions, achieving improved performance and increased ROI.
Each customer, in fact, is generally represented by multiple individual and anonymous profiles while interacting with a company on different online and offline channels. By merging these profiles into a single view of the customer, you can understand their preferences and implement personalized marketing activities accordingly.
First-party data are also crucial for publishers: with information about their users, publishers can showcase personalized content, monetize their sites, and offer paid plans to readers.
How to approach the task from a practical standpoint
Digital Property Tracking Strategy
Identify dimensions and metrics to understand your business
Create dashboards to observe the performance of my business KPIs
Connecting with CRM
Connecting navigation information to the information available in CRM
Use first party data to personalize emails and increase user return and email open rates
Integrate with email data
Integrate email data (opens, clicks, receives, etc.) into first party data
Personalization of user experience
Based on previous navigation recommend content to increase time online
Connect with ADV/SEO data
Import data from adv platforms (Google Ads, Facebook ads, etc.) and data from Search Console
Search data and content
Use search intent information to improve content
Develop propensity models to identify users interested in subscribing, users at risk of churn, LTV, etc.
Synchronization with advertising platforms
Synchronize first-party data with advertising infrastructure for the purpose of acquisition, awareness, consideration actions and/or monetizing the user in private deals, pmp, reservation